BOLD INSIGHTS

What matters now.

Evidence, perspectives and practical thinking on the shifts shaping growth, customers and marketing.

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Latest thinking

Perspectives, case studies and ideas from the BOLD team.

01 · BOLD PERSPECTIVE

AI is changing how customers find businesses — and most brands aren't ready.

Search is no longer just Google. AI assistants are becoming the first stop for recommendations, comparisons and decisions. Here's what that means for your brand.

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01 · CASE IN POINT

How CommBank used AI to turn customer data into a competitive edge.

A look at how one of Australia's largest banks moved from data collection to genuine customer intelligence — and what other businesses can learn from it.

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02 · BOLD PERSPECTIVE

More marketing doesn’t create more growth.

When there are more channels, tools and opportunities than ever, the advantage isn’t doing more. It’s knowing where marketing can make the biggest difference.

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